Refund Policy

Returns Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as a bulb, lace, led bulb, string, battery, wheels. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards.
  • Sweepstakes or prize from us.
  • Washed t-shirts, hoodie, and shoes.
  • Smudged t-shirt, hoodie, and shoes.


To complete your return, we require a receipt or proof of purchase. Please don't send back the items without prior approved & instruction from us. 

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Wear marks on t-shirt, hoodie, and shoes.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@lightbalance.co.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@lightbalance.co and we will send the nearest address from your country.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping
To return your product, you should mail your product to:

United States (New York):

Name: Yodana Rachmadhany 
Address Line1: 182-21 150th Avenue 
Address Line2: DOH 313830 
City: Springfield Gardens 
State: NY 
Zip Code: 11413 
Tel: 718-553-8740

United Kingdom (London):

Name: Yodana Rachmadhany 
Address Line1: Aramex House Old Bath Road Colnbrook 
Address Line2: DOH 313830 
City: Slough 
State: Berkshire 
Zip Code: SL3 0NS 
Tel: 01753-210399

China (Shanghai):

Name: Yodana Rachmadhany 
Address Line1: Unit 1, Building 15, Lane 248 Huqingping Highway Minhang District,Shanghai 
Address Line2: DOH 313830 
City: Shanghai 
State: Shanghai 
Zip Code: 201105 
Tel: +86 4006318388

Singapore:

Name: Yodana Rachmadhany 
Address Line1: AIC Dept no 2 Changi north street 1, #01-02 
Address Line2: DOH 313830 
City: Singapore 
State: Singapore 
Zip Code: 498828 
Tel: +6565430300


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.