FAQs

Q: How Long The estimated Delivery Time?

We have 100% free Worldwide Shipping.

All orders are processed usually within 4 business days and shipped generally within 4-6 business days. The estimated delivery time takes on average 10-25 business days and in rare cases 30+ business days.

Q: How can I track my order?

A: See the corresponding answer in the Track My Order section.

 Q: How can make a return?

A: See the corresponding answer in the Returns section.

 Q: How long is the buyer protection time?

A: If you do not receive your purchase within the stated delivery time (45 days maximum), a full refund or an exchange will be offered.

This is not applicable if your order did not arrive due to factors that are out of our control, or exceptional circumstances outside the control of sellers and buyers: e.g. if you refuse customs clearance, or because of natural disasters.

You may only apply for a refund or exchange within this buyer protection time. Please note that no refund requests will be accepted for any reason after this deadline had passed.

 Q: I made mistake in my order, can I change it?

A: Please always double check if you have placed your order correctly. Please alert us about any modification requests maximally two days after you have placed your order (e.g. before the shipping starts). We cannot change anything in your order after it has been shipped.

 Q: I mistyped my shipping address, what can I do?

A: Please note that we cannot make edits to the shipping address after the shipping had begun. Please alert us about any modification requests maximally two days after you have placed your order.  

 Q: Can I use a PO Box or APO/FPO military address?

A: For now our shipping partners are unable to ship orders to PO Boxes or APO/FPO military addresses.

So you will need to provide a street address. If a PO Box or APO/FPO military address is given, it will delay shipment of your items or your order will be canceled.

 Q: Is it possible to pay in other currency than US dollars?

A: Every payment is executed through bank transactions, therefore the currency exchange is automated and fixed to the exchange rate of the National Bank. You can change the currency view in the bottom left corner of the screen. This is informative only, at the checkout it'll display the amount in USD.

 Q: Why does the shipping begin several days after I have placed my order?

A: After we receive your order, we conduct control checks in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 3~7 days; however, it can also be affected by the item's stock status.

 Q: Why split an order into several orders?

A: Here are some reasons:

- The order has too many products and they all don’t fit into one box.

- Some products in the order are back ordered

- Some products in the order didn’t pass the 1st-time quality checking
and on its 2nd-time quality checking.

- Some items are out of stock temporarily.

 Q: Which shipping companies do you work with?

A: We work with international shipping companies that provide free shipping method, as it is stated in our shipping policy. We also work with third-party courier services. After the parcel’s arrival, the respective national post is responsible for the delivery.

 Q: Do I have to pay any extra charges?

A: In some cases, there will be VAT or other taxes, like customs duties or fees levied by your destination country.

Please mind the following:

  1. We have no control over these charges and cannot predict the amount. For further information please send an email to us;
  2. Customs and taxation policies vary widely from country to country. You should check your local custom laws, and inform us about your requirement after ordering;
  3. When customs clearance procedures are required, it will cause a delay beyond our original delivery estimates time. Additional charges for taxes or customs clearance must be paid by the recipient.

 Q: I just checked my order’s tracking but it doesn’t show my order. What happened?

A: The reason your tracking number does not show the exact location of the parcel is that the given carrier does not provide real-time tracking of the shipment.